Client Feedback

Your opinion matters to us! This brief survey will help us assess and improve the quality of our service.
Thanks for your time.

Name

Origin Service

Did the surveyor arrive on time to perform the pre-move survey?

Very Satisfied Satisfied Dissatisfied Very Dissatisfied

Was the surveyor knowledgeable and did he answer your questions?

Very Satisfied Satisfied Dissatisfied Very Dissatisfied

Was your coordinator communicative, competent, and helpful?

Very Satisfied Satisfied Dissatisfied Very Dissatisfied

Did the packing crew start and finish in a timeley manner?

Very Satisfied Satisfied Dissatisfied Very Dissatisfied

Were your goods packed and loaded carefully and professionally?

Very Satisfied Satisfied Dissatisfied Very Dissatisfied

Were cartons in your shipment described and marked accurately?

Very Satisfied Satisfied Dissatisfied Very Dissatisfied

Were cartons in your shipment described and marked accurately? (copy)

Very Satisfied Satisfied Dissatisfied Very Dissatisfied

Were you allowed to verify the accuracy of your packed inventory?

Very Satisfied Satisfied Dissatisfied Very Dissatisfied

Destination Service

Were your belongings unloaded/unpacked carefully and professionally?

Very Satisfied Satisfied Dissatisfied Very Dissatisfied

Were you allowed to check off the inventory during delivery?

Very Satisfied Satisfied Dissatisfied Very Dissatisfied

Was debris removal completed the same day as the delivery?

Very Satisfied Satisfied Dissatisfied Very Dissatisfied

Was the destination crew professional, helpful and courteous?

Very Satisfied Satisfied Dissatisfied Very Dissatisfied

Overall Satisfaction

Was your coordinator polite, understanding and sensitive to your needs?

Very Satisfied Satisfied Dissatisfied Very Dissatisfied

Did your coordinator resolve issues and address your concerns effectively?

Very Satisfied Satisfied Dissatisfied Very Dissatisfied

Were you updated on the progression of your move at all times?

Very Satisfied Satisfied Dissatisfied Very Dissatisfied

Finally, would you recommend our services?

Very Satisfied Satisfied Dissatisfied Very Dissatisfied

Comments

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We hire the best staff and crews, train them, and keep them. So when you work with STAR, you are working with highly motivated, pleasant, trained and experienced moving professionals who understand the details of domestic and international moving, and who really care about providing the best possible service.