Filing a Complaint Against a Moving Company: Know Your Rights

Filing a Complaint Against a Moving Company: Know Your Rights

Unfortunately, not all moving companies operate with professionalism and integrity. In this blog post, we will examine your rights as a customer, and provide insight on how to take action against any moving company that fails to meet the expected standards.

We will discuss the legal remedies available to you and guide you through the process of filing a formal complaint against such businesses. Furthermore, we will explore additional options for taking further action if your initial complaint does not yield satisfactory results.

Armed with this knowledge, you can confidently seek justice, should you ever find yourself in an unfavorable situation involving unscrupulous movers. Let’s delve into the subject of filing a grievance against movers to gain more knowledge.


Preparing Your Complaint

Prior to submitting a complaint against a moving firm, it is necessary to assemble all applicable paperwork concerning your relocation. Examine your agreement for any inconsistencies or conditions that could affect your complaint. Having solid evidence supporting your case is crucial when presenting it to authorities or agencies responsible for regulating reputable moving companies.


Collecting Necessary Documents (Receipts, Contracts, Photos of Damages)

To build a strong case against the moving company, start by collecting necessary documents such as receipts, contracts, and photos of damages. This will help you present clear proof of any wrongdoing on their part. For instance:

  • If there are billing disputes: Keep copies of invoices and payment records.
  • In cases of property damage: Take photographs immediately after discovering the issue.
  • If movers damaged items during transit: Retain pictures showing the condition before and after transportation.


Reviewing the Terms and Conditions in the Contract

Prior to submitting a formal complaint against a moving company directly or through external organizations like the Better Business Bureau (BBB) or Federal Motor Carrier Safety Administration (FMCSA), review your contract thoroughly. Look out for terms regarding:

  1. Moving claims process: Understand how the mover handles complaints about lost or damaged items.
  2. Limited liability coverage: Check if there are limits on reimbursement amounts based on the weight of your belongings.
  3. Dispute resolution: Determine if there’s a specified process for resolving disputes, such as arbitration or mediation.


Preparing your complaint is the first step in filing a successful claim against a moving company. By gathering necessary documents and reviewing all terms of the contract, you will be well-prepared to contact the moving company directly.

Couple complaining

Contacting the Moving Company Directly

Begin by submitting a written complaint directly to the moving company outlining the issues you experienced during their service provision. Clearly state what went wrong and provide any evidence as needed. Give them an opportunity to resolve the issue internally before escalating further.


Drafting a Clear and Concise Written Complaint

When composing your grievance, be sure to employ precise language that accurately delineates your worries. Provide specific details about dates, times, locations, and incidents that occurred during your move. Include any relevant billing disputes, property damage, or lost items in your description of events.

  • Mention names of employees involved (if applicable).
  • List out all damaged or missing items with descriptions.
  • Note down any communication between you and the moving company regarding these issues.


This will help ensure that both parties have a thorough understanding of what transpired during your move, and can work towards finding an appropriate resolution.


Providing Evidence such as Photographs or Receipts

In addition to detailing events in writing, it’s important to gather supporting documentation for your claim against the moving company. This may include:

  • Photographs: Take pictures of damaged items or property immediately after discovering them, so there is visual proof available when presenting your case.


  • Videos: If possible, record videos showing how movers mishandled belongings which resulted in damages – this can be especially helpful if disputing claims made by professional movers, who deny responsibility for damages caused due to negligence on their part.


  • Receipts: Keep all receipts related to your move, including those for packing materials and additional services provided by the moving company. This will help establish a clear record of expenses incurred during the relocation process.


By providing this evidence alongside your written complaint, you’ll be better equipped to seek justice against any wrongdoing committed by the moving company.


Contact Information and Follow-Up

In your complaint letter or email, make sure to include accurate contact information such as phone number and e-mail address, so that the moving company can respond directly with their proposed resolution. If no response is received after a reasonable amount of time, follow up on your initial communication to ensure resolution.


Filing Complaints with External Organizations

If after 30 days there has been no resolution from the moving company itself, consider filing complaints with other organizations that regulate and oversee movers. These external agencies can help you seek justice and hold the moving company accountable for their actions.

Consider escalating further through external organizations like the Federal Motor Carrier Safety Administration (FMCSA), Better Business Bureau (BBB), or state regulatory agencies overseeing movers – in order to hold them accountable for their actions.


ATA Member Mover Complaints

The American Trucking Associations (ATA) is a national trade association representing trucking companies, including reputable moving companies. If your mover is an ATA member, you can file a complaint through their website to bring attention to any misconduct or unprofessional behavior during your move.


BBB Business Complaints

The Better Business Bureau (BBB) is another organization where you can submit a formal complaint against a moving company. The BBB handles complaints related to customer service issues, billing disputes, property damage caused by movers, and more. They will investigate your claim and work towards finding a resolution between both parties involved.


FMCSA Consumer Complaints for Interstate Moves

If your move was interstate within the United States, then it falls under the jurisdiction of the Federal Motor Carrier Safety Administration (FMCSA). You can file a consumer complaint on their website using their online form called the “National Consumer Complaint Database.” This helps them track patterns of fraud or abuse among registered carriers, and enforce necessary regulations to protect consumers like yourself from future harm.

  • Moving Fraud: Report cases involving deception or dishonest practices such as overcharging customers, or holding belongings hostage until additional fees are paid.
  • Property Damage: Submit claims for damages caused by the moving company during transportation or storage of your belongings.


State Regulatory Agency Complaints

In addition to national organizations, each state has its own regulatory agency that oversees local moves and enforces specific rules and regulations. For example, California residents can file a complaint with the California Bureau of Household Goods and Services (BHGS). To find contact information for your state’s regulatory agency, visit their respective website, or search online using terms like “state moving company regulator” along with your state’s name.

Filing complaints with external organizations is an important step to take when experiencing a negative moving experience. It helps protect other customers from having similar experiences and can help ensure that the company corrects any issues or problems you encountered. By posting your negative experiences online, you can help inform other customers of potential issues and provide a platform for companies to address them.

Couple preparing moving boxes

Sharing Negative Experiences Online

In addition to official channels for lodging grievances against unsatisfactory movers, sharing negative experiences through online reviews can help warn potential customers of problems they might encounter, if choosing this particular business for their relocation needs. This not only serves as a way to seek justice but also helps others avoid moving scams, and make informed decisions when selecting reputable moving companies.


Writing Honest Online Reviews on Platforms like Yelp or Google Reviews

To share your experience with a moving company that didn’t meet your expectations, consider writing an honest review on popular platforms such as Yelp or Google Reviews. When creating your review, make sure to give precise information regarding the issues you had during the move (e.g., harm to property, billing debates), and incorporate any applicable contact data like telephone numbers or email addresses. By doing so, you’ll be helping other consumers make better choices when it comes to hiring professional movers.


Taking Legal Action as a Last Resort

If you have attempted all other potential solutions without success, legal action may be your only recourse. Filing a small claims court lawsuit against the moving company is typically the final step in seeking justice for damages or losses incurred during your move.


Preparing for Small Claims Court

To prepare for small claims court, gather all relevant documentation related to your case such as contracts, receipts, photographs of property damage, and any correspondence with the moving company. Organize this information chronologically so it’s easy to present when needed. Additionally:

  • Contact the relevant court to find out about applicable fees and processes for your area.
  • Determine if there are any limits on monetary awards in small claims court that could affect how much compensation you can seek.
  • Consult with an attorney specializing in consumer complaints if possible; they can provide valuable guidance throughout the process and help ensure you’re adequately prepared.


Presenting Your Case and Evidence Before a Judge

Both parties in small claims court are given an opportunity to present their side of the story, before a judge who will make the decision based on evidence presented. To increase your chances of success:

  1. Presentation matters: Dress professionally and maintain composure while presenting your case calmly but assertively.
  2. Evidence is key: Provide clear photographic evidence of damaged items or improper handling by movers, along with detailed records of billing disputes or contract violations committed by the moving company.
  3. Witness testimony: If available, bring witnesses who can corroborate your claims, or provide additional information about the moving company’s actions.


Keep in mind that even if you win a small claims lawsuit against the moving company, collecting awarded damages may be challenging. Some companies might refuse to pay or file for bankruptcy protection to avoid paying legal fees and settlements. Nevertheless, pursuing legal action is an important step in holding unscrupulous movers accountable and seeking justice for wrongdoings.



When dealing with a moving company, it is essential to be aware of your consumer rights. If you believe that your rights as a customer have been violated, filing a complaint with the Better Business Bureau or Federal Motor Carrier Safety Administration is an option. You can reach out to organizations like the BBB or FMCSA if you feel wronged, in order to lodge a grievance.

When filing your complaint, make sure to include all relevant information such as dates, times, and any documentation related to the issue. If your complaint is not resolved, legal action such as suing the moving company may be necessary.

If you’re experiencing issues with your current moving company then visit Star International. We provide quality services for our customers while ensuring their satisfaction throughout every step of their move.

Choose Star International For Your No Hassles, Professional Move!



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