FAQ
Die Umzugsteams von STAR bestehen ausschließlich aus erfahrenen professionellen Umzugsunternehmen. Alle unsere Umzugshelfer und Fahrer werden auf ihren Hintergrund überprüft, auf Drogen getestet, geschult und zertifiziert.
Nein! Die Umzugsteams von STAR sind in der Anwendung spezieller Verpackungstechniken geschult, um Ihre Sachen sicher zu verpacken, zu transportieren und auszupacken. Sie brauchen sich keine Gedanken über das Ein- und Auspacken zu machen, wenn Sie Star für Ihren Umzug wählen.
Ja! Star Moving Solutions bietet kostenlose, unverbindliche Kostenvoranschläge für unsere Umzugskunden an.
Da jeder Umzug und jede Kundensituation anders ist, können wir keine allgemeine Schätzung der Kosten für Umzugsaufträge abgeben. Wenden Sie sich direkt an uns, um einen kostenlosen Kostenvoranschlag für ein genaues Preisangebot zu vereinbaren.
Wie viel Zeit die zertifizierten Umzugshelfer von STAR für das Verpacken, den Transport und das Auspacken Ihrer Sachen benötigen, hängt von verschiedenen Faktoren ab, z. B. von der Entfernung des Umzugs, der Anzahl Ihrer Gegenstände, der Größe der Gegenstände und vielem mehr. Wenden Sie sich direkt an uns, um Ihre individuellen Bedürfnisse zu besprechen.
General Questions
Yes, Star Moving Solutions is licensed and insured. It is very important to make sure your move is licensed and insured. If they are not and one of their movers gets hurt that will be on you as the homeowner.
Star Moving Solutions was founded in 1998 by Jimmy Re.
We combine expertise, versatility, and a commitment to exceptional customer satisfaction. Whether you're moving locally, long-distance, or internationally, we have the experience to handle all types of moves. Plus, we offer storage solutions to make your transition even easier, no matter the distance or complexity.
What truly distinguishes us is our personalized approach. Our dedicated office staff ensures that you receive the care and support you deserve throughout the entire process, making your move as smooth as possible.
We also take great pride in our strong reputation and outstanding reviews, which reflect our dedication to providing top-notch service. When you choose us, you're choosing a trusted partner to help you with your next move.
Cost and Estimates
The cost of your move can be calculated in different ways depending on the type of move. For local moves, the estimate is based on the time required to complete the move. For interstate moves, the cost is determined by the weight and distance of your shipment. For international moves, your estimate takes into account both the weight and volume of your shipment.
Other factors that may affect your quote include storage, packing and unpacking services, and third-party services, among others.
Services Offered
Yes! We offer packing, unpacking, declutter, certified senior moving, and storage solutions.
STAR provides packing materials for your move; however, you are welcome to provide your own.
Yes! We handle specialty items like pianos, antiques, large furniture, cars, e-bikes, and more.
Yes! STAR provides storage solutions at our 60,000 ft facility ensuring 24-hour surveillance and state of the art fire and security systems including mold and mildew prevention systems. We are also an approved facility by the Department of Defense for military solutions.
Logistics and Timing
Availability can vary depending on the time of year. During the summer, we handle up to 30 jobs a day, so our schedule fills up quickly. If you're planning a move during the summer months, we recommend booking early to secure your spot. However, if you're moving during the slower months, scheduling is much more flexible and there's typically no issue.
Our cancellation policy is as follows:
- If you cancel in writing at least 7 days before your scheduled move date, you’ll receive a full refund of your deposit.
- If you cancel within 7 days of your move date, the deposit will be non-refundable.
- You can reschedule your move without any penalty, as long as it’s not on the same day and is subject to availability.
Insurance and Liability
We provide several insurance options to ensure your belongings are protected during your move:
- Liability Coverage – Included at no extra cost, this covers your items at a rate of $0.60 per pound.
- Full Valuation Insurance – Offering more comprehensive protection, this coverage is based on a percentage of your item’s total value. The percentage may vary depending on the type of move.
Selecting the right coverage gives you peace of mind, knowing your items are safeguarded in the rare event of damage. For more information, please speak with your moving specialist.
Day-of-Move Questions
Your move with STAR will be seamless with our designated move coordinator who will conduct a pre- and post-move walkthrough and be available throughout the move process to answer any questions and keep you updated.
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